Access to Information emails have uncovered another decision that doesn’t pass the smell test – in this case, the Canada Revenue Agency directing Shared Services Canada to purge their archives of BlackBerry PINs and SMS text messages. The claim is that these are transitory communications that don’t have any business value, but that claim is utterly laughable. Of course business communications are being one PIN-to-PIN, and anyone who believes otherwise is kidding themselves. Sure, some of them may be “don’t’ forget to pick up milk on your way home,” but that doesn’t mean that the CRA shouldn’t still be collecting these communications and sorting out the ones with business value. Oh, but wait – that’s the point, isn’t it? Having a channel of communication that isn’t being picked up by ATIP requests, just like when managers declare, “We’re not taking any notes this meeting” – never mind that it’s in contravention to the government’s own rules around this kind of thing. The Information Commissioner has agreed to look into this case, and has previously warned that this information isn’t being collected in most departments, when all it takes to capture it is to flick a single switch on the servers. As a result, we’re going to find ourselves in a position where there is no paper trail for decisions taken by departments – in this case, CRA – and future governments and future generations will be left to puzzle what was going on. You know, the exact opposite of the point of records retention and archives. That Shared Services meekly went along with the directive is also suspect when they should have pushed back to defend the value of the corporate memory contained within those archives. In other words, a failure all around.
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